The Back office team leader supports departmental leadership in overseeing daily operations, team coordination, performance monitoring, and process optimization. The role involves assisting in decision-making, project execution, reporting, and ensuring that company standards and targets are met efficiently and consistently.
Support the Manager in planning, organizing, and supervising daily departmental operations.
Coordinate with team leaders and members to ensure task alignment and productivity.
Monitor key performance indicators (KPIs), generate performance reports, and present actionable insights.
Assist in recruitment, onboarding, training, and development of team members.
Handle team escalations, resolve operational challenges, and maintain smooth workflow.
Communicate effectively between upper management and team members.
Assist in implementing new processes, strategies, and tools to improve department efficiency.
Maintain compliance with internal policies and regulatory requirements.
Provide coverage and decision-making support in the absence of the Manager.
Bachelor’s degree in Business Administration, Management, or a relevant field (preferred).
2+ years of experience in a supervisory or senior executive role.
Strong leadership, communication, and interpersonal skills.
Ability to analyze data, create reports, and suggest improvements.
Problem-solving attitude with excellent time and team management skills.
Proficiency in MS Office or department-relevant software/tools.
Leadership & Team Management
Operational Oversight
Process Improvement
Conflict Resolution
Strategic Thinking
Accountability & Initiative