Staff Management: Assign daily tasks, schedule shifts, and conduct orientation or training for new housekeeping and laundry staff.
Quality Assurance: Inspect assigned guest rooms and public areas to ensure compliance with company cleanliness and sanitation standards.
Inventory Control: Monitor the supply of cleaning products, linens, and equipment, submitting orders for restocking when necessary.
Guest Relations: Address and resolve customer complaints regarding housekeeping services quickly and courteously.
Cross-Department Collaboration: Communicate immediately with the maintenance team for broken fixtures, and coordinate with the front desk regarding room status updates.
Health & Safety: Ensure all team members adhere to safety protocols, use protective equipment correctly, and handle hazardous materials