Job Title: Field Operations Manager
Location: Pune, Maharashtra, India
Company: BatteryPool
About Us:
BatteryPool is a pioneering company committed to accelerating the adoption of electric mobility in India. We offer innovative Battery-as-a-Service (BaaS) solutions, providing electric vehicle (EV) fleet operators and drivers with cost-effective and efficient battery-swapping services. Our technology-driven approach includes smart battery-swapping stations, IoT-enabled monitoring systems, and flexible subscription models designed to minimize downtime and operational costs.
Job Overview:
We are seeking a dynamic and experienced Field Operations Manager to oversee and enhance our on-ground operations. The ideal candidate will be responsible for managing the deployment and maintenance of our battery-swapping stations, leading field teams, ensuring operational efficiency, and upholding the highest standards of customer satisfaction. This role requires a proactive individual with a background in operations management, preferably within the EV or renewable energy sector.
Key Responsibilities:
-Manage the daily operations of battery-swapping stations across multiple locations, ensuring seamless functionality and service delivery.
- Recruit, train, and supervise field staff, fostering a culture of excellence and continuous improvement.
- Implement and monitor quality control processes to maintain the reliability and safety of all operational activities.
- Develop and execute operational strategies to expand our service network and enhance operational efficiency.
- Oversee the operational budget, ensuring cost-effective resource allocation and adherence to financial targets.
- Ensure all field operations comply with local regulations, industry standards, and company policies.
- Collaborate with the customer support team to address and resolve operational issues promptly, enhancing customer satisfaction.
- Utilize data-driven insights to monitor performance metrics, identify areas for improvement, and implement corrective actions.
- Work closely with engineering, product development, and sales teams to align operational activities with business objectives.
Qualifications:
- Bachelor’s degree in Operations Management, Engineering, , or a related field.
- Minimum 1-2 years of experience in field operations management, preferably in the Electric Vehicle, automotive, or renewable energy sectors.
- Proven leadership skills with the ability to manage and motivate teams effectively.
- Strong analytical and problem-solving abilities.
- Excellent communication and interpersonal skills.
- Proficiency in using operations management software and tools.
- Willingness to travel frequently to various operational sites.