Job Title: Senior Store Executive / Store Executive
Position Type: Full-time
Location: Bangalore
About WoodenStreet:
WoodenStreet is a leading omnichannel furniture and home décor brand in India, known for its strong customer trust and extensive presence. WoodenStreet serves over 10 lakh customers with 100+ experience stores across the country, leveraging deep capabilities in manufacturing, delivery, and customization. Backed by WestBridge Capital and Premji Invest, the brand is aggressively scaling its online, offline, and quick commerce channels, highlighting its growth potential and commitment to customer satisfaction.
About the Role:
As a Store Executive or Senior Executive, you will be responsible for attending walk-in customers, assisting them in selecting suitable furniture options, and following up on potential leads through outbound calls and CRM follow-ups.
Key Responsibilities:
• Greet and assist customers visiting the store and offer product recommendations
• Provide detailed product information, addressing features, benefits, and pricing
• Make outbound calls to leads, follow up on inquiries, and drive conversions
• Maintain customer interaction records and update CRM regularly
• Assist with in-store visual merchandising and promotional execution
• Support in field activities and lead generation campaigns when required
• Coordinate with team members to meet store goals
• Ensure high customer satisfaction by resolving concerns professionally
What We’re Looking For:
• 1–2 years for Executive and 2-4 years for Senior Executive in retail or telesales/customer service experience
• Strong communication and interpersonal skills
• Basic familiarity with CRM tools or willingness to learn
• High energy and a customer-first approach
• Willingness to make cold calls and support in market-level activities