Key Responsibilities:
Supervision and Staff Management:
Directly supervising store staff, including training, scheduling, and performance management.
Inventory Management:
Maintaining accurate inventory records, managing stock levels, and coordinating with procurement or production teams.
Customer Service:
Ensuring excellent customer service, handling customer complaints, and resolving issues.
Store Operations:
Overseeing daily operations, including opening and closing procedures, cash handling, and maintaining a clean and organized store environment.
Sales and Profitability:
Monitoring sales performance, implementing strategies to meet sales targets, and contributing to overall profitability.
Policy and Procedure Implementation:
Ensuring adherence to company policies, safety regulations, and security procedures.
Financial Management:
Managing cash flow, processing transactions, and potentially preparing financial reports.
Logistics and Stock Management:
Managing the logistics of incoming and outgoing shipments, ensuring efficient storage and distribution of materials.
In essence, a Store Incharge is the on-the-ground leader, ensuring that the store operates smoothly and efficiently while delivering a positive customer experience.