Staff and operational management: Supervise daily operations, assign tasks, and manage staff performance through training, feedback, and regular check-ins.
Resource and inventory management: Allocate and monitor IT resources like rack space, power, and network connections. For a data center, this includes managing equipment and capacity.
Customer and client management: Address escalated technical issues and client complaints, ensuring client satisfaction and adherence to SLAs.
Compliance and safety: Ensure compliance with company policies, safety regulations, and any other industry-specific compliance standards.
Performance and reporting: Monitor operational metrics and performance reports, and use data to make decisions and suggest improvements.
Coordination: Collaborate with other departments and concerned managers to ensure smooth and efficient operations.
Required skills
Leadership and team management: Ability to lead, motivate, and mentor a team.
Technical aptitude: Basic knowledge of relevant technology, such as networking, electricity, or IT systems.
Problem-solving: Ability to resolve issues quickly and efficiently, both technical and interpersonal.
Communication: Strong oral and written communication skills for team coordination and client interaction.
Organizational and multitasking skills: Ability to manage multiple priorities and tasks in a fast-paced environment.
Computer proficiency: Competence in using various software, including HR, email, and performance monitoring tools.