· Manage a fleet of between 150 to 200 DEs for smooth order delivery, and work on achieving all performance metrics.
· Responsible for managing the operational efficiency of a fleet of delivery executives in your assigned hub.
· Train new DEs for order delivery, app features, payout, shift timings, etc.
· Design DE rosters and shifts to manage regular logins and operational performance metrics while allowing permitted leaves, absences, etc.
· Monitor daily operations and track DE login count, order SLA, cancellations, etc.
· Assist DEs in real time with order delivery, app issues, escalation management, support ticket raising, etc.
· Manage COD orders and COD deposition while ensuring zero cash loss.
· Assist in DE Sourcing and Onboarding, record referrals made by other DEs, track attrition reasons, manage DE inventory, and maintain a healthy login count day-to-day.
· Coordinate with the Sourcing team, Supply Management team and Operations team to solve real- time ground issues.
· Conduct morning huddle meetings with DE to discuss performance, city ops metrics, COD recon, etc.
· Conduct weekly huddle meetings for DE performance, rewards, and recognition.
· Take initiatives to increase DE onboarding, DE retention, and increasing orders.