Review all confirmed orders from CRM/Telecaller/Sales team every morning.
Prioritise orders based on order date, location, delivery commitment, and stock availability.
Create a Daily Dispatch Plan and share it with the Production, Packing, and Loading teams.
Follow up with Production for ready stock availability.
Ensure all required SKUs (towel rod, tumbler holder, nylon sleeves, kits, etc.) are available and QC-checked before dispatch.
Communicate shortages immediately to sales & management.
Ensure correct products, correct quantities, correct variants are packed.
Check every parcel for:
Label accuracy
Clean and damage-free packaging
Proper sealing and box strength
Implement zero-error dispatch standards.
Coordinate with courier partners (Delhivery, Blue Dart, DTDC, etc.).
Generate airway bills (AWB) and hand over parcels on time.
Maintain a record of:
Pickup timings
Number of parcels
High-priority shipments
Track shipments until delivered.
Update daily dispatch sheet with:
Order number
Customer details
Items
Quantity
Courier partner
Tracking number
Dispatch date
Maintain inward–outward register, invoices, packing slips, and dispatch logbook.
Inform sales team once orders are dispatched.
Share tracking numbers accurately and quickly.
Update in the CRM (TeleCRM/ERP) if required.
Assist storekeeper in updating daily stock-out due to dispatch.
Suggest reorder quantities when stocks go below threshold.
Report mismatch or missing items immediately.
Handle issues like:
Wrong item dispatched
Missing quantity
Damaged product returns
Delay in courier pickup
Coordinate between customer care, courier, and dispatch team.
Manage helpers and packing boys.
Assign daily tasks and ensure efficiency and discipline.
Train them in proper packing techniques, barcode reading, and quality standards.
Ensure safe material handling and clean dispatch area.
Check all dispatches comply with company’s policies.
Prevent mishandling, theft, or misplacement.
Submit Daily Dispatch Report:
Total orders received
Total dispatched
Pending orders with reasons
Issues faced
Highlight bottlenecks and suggest improvements.