Brief Of the Role
The Dispatch Executive plays a critical role in ensuring smooth logistics operations, meeting customer expectations, and driving business success. Their goal is to deliver goods on time, efficiently, and cost-effectively, while providing excellent customer service. This role requires strong organizational, communication, and problem-solving skills. - Coordinating dispatches with drivers and warehouses - Planning and optimizing routes - Tracking and monitoring shipments - Resolving issues and communicating with customers and internal stakeholders
Job Description
Key Responsibilities:
1. Coordinating dispatches: Coordinating dispatches with drivers, warehouses, and customers.
2. Route planning: Planning and optimizing routes for efficient delivery.
3. Tracking and monitoring: Tracking and monitoring shipments in real-time.
4. Issue resolution: Resolving issues related to dispatches, such as delays or delivery problems.
5. Communication: Communicating with drivers, customers, and internal Team
Requirements:
1. Logistics experience: Experience in dispatch operations, logistics, or transportation.
2. Communication skills: Excellent communication and interpersonal skills.
3. Problem-solving skills: Ability to resolve issues and think critically.
4. Organizational skills: Ability to prioritize tasks and manage multiple dispatches.
5. Technical skills: Proficiency in dispatch software and technology.
Goals:
1. Efficient dispatch operations: Ensure efficient and timely dispatch operations.
2. Customer satisfaction: Improve customer satisfaction through timely and accurate delivery.
3. Cost savings: Identify opportunities for cost savings and process improvements.