We are seeking a dynamic and experienced Center Head to lead and manage the day-to-day operations of our center. The Center Head will be responsible for ensuring high-quality service delivery, managing staff, maintaining parent relationships, and driving the overall growth and success of the center.
Operations Management:
Oversee daily operations and ensure the smooth functioning of the center.
Maintain infrastructure, hygiene, safety, and compliance standards.
Ensure timely reporting and adherence to company protocols.
Team Leadership:
Manage, mentor, and evaluate the performance of the center staff.
Conduct regular training and development sessions to maintain service quality.
Schedule and monitor staff shifts and attendance.
Customer Relations:
Act as the primary point of contact for parents and resolve concerns promptly.
Conduct regular parent meetings and feedback sessions.
Ensure excellent customer service and maintain strong parent relationships.
Admissions & Enrollments:
Handle walk-ins, inquiries, and admissions.
Promote the center to drive new enrollments and meet occupancy targets.
Coordinate with the marketing team for campaigns and promotions.
Financial Management:
Monitor center budgets, collections, and expenditures.
Ensure timely fee collection and maintain financial records.
Prepare and present monthly reports to management.
Compliance & Quality Assurance:
Ensure adherence to organizational policies, health & safety norms.
Maintain necessary licenses, records, and documentation.
Conduct internal audits and quality checks.
Bachelor’s degree (Education/Management preferred)
Minimum 3–5 years of experience in a leadership role, preferably in the education or childcare sector
Strong leadership and organizational skills
Excellent communication and interpersonal abilities
Proficient in MS Office and basic management software
Ability to handle pressure and multitask effectively
Competitive salary and performance incentives
Professional development and training opportunities
Positive and collaborative work environment