An Airport Cargo Agent is responsible for the efficient handling, transportation, and documentation of freight shipments at an airport, ensuring smooth and timely movement of cargo. This involves a range of tasks including cargo acceptance and delivery, operating equipment, and preparing documentation.
Here's a more detailed breakdown of the responsibilities:
Core Responsibilities:
Cargo Handling:
Receiving, processing, and preparing cargo for shipment, including sorting, weighing, and labeling.
Documentation:
Preparing and maintaining accurate records of shipments, including waybills, manifests, and customs paperwork.
Customer Service:
Interacting with clients to provide information on shipping options, rates, and delivery times, as well as addressing inquiries and resolving issues.
Equipment Operation:
Operating machinery like forklifts, conveyor belts, and other equipment used in cargo handling.
Safety and Security:
Ensuring all cargo operations adhere to safety regulations and security protocols.
Compliance:
Ensuring compliance with all relevant regulations and procedures set by the airport, customs authorities, and other relevant bodies.
Specific tasks may include:
Loading and unloading: Moving cargo to and from aircraft, trucks, and other vehicles.
Scanning and tracking: Using scanning equipment to track shipments and update records.
Preparing international shipments: Handling paperwork and procedures for customs clearance.
Liaison with other departments: Coordinating with ground handling agents, customs officials, and other stakeholders.
Reporting: Reporting any discrepancies, damages, or security breaches.
Skills and Qualifications:
High school diploma or equivalent: Some positions may require a bachelor's degree.
Strong communication and customer service skills: Essential for interacting with clients and other stakeholders.
Attention to detail and accuracy: Important for handling paperwork and ensuring correct documentation.
Ability to work in a fast-paced environment: Airport operations can be dynamic and require the ability to work under pressure.
Physical fitness and ability to lift heavy objects: Some tasks may involve manual handling of cargo.
Knowledge of relevant safety and security regulations: Important for ensuring compliance and safe operations.
In summary, an Airport Cargo Agent plays a critical role in the smooth functioning of an airport's cargo operations. They are responsible for the physical handling, documentation, and customer service aspects of cargo transportation, ensuring that shipments are processed efficiently and safely.