वेटर

ग्रेजुएट होना चाहिए

Females Only

10:00 AM - 07:00 PM | 6 days working

Job Benefits: Insurance, PF

PAN Card, Aadhar Card, Bank Account

Guest Relation Officer job description ( Salary -14000/- to 20000/----Duty time-10am to 7pm---Wednesday weekly off ) Guest Relations Officer responsibilities  Welcoming guests in a friendly and professional way  Addressing and escalating customer complaints  Providing information about facilities, programs and other services Job brief  We are looking for a Guest Relations Officer to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied.  In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact for our customers.  Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities. Responsibilities  Review arrival lists to welcome guests  Attend to special guests (e.g. VIPs) and answer their inquiries  Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)  Provide information about amenities, area and venues and promote services  Anticipate guest needs and build rapport with customers  Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)  Address customer complaints and escalate to Guest Relations Manager when needed  Record information in the logbook daily  Ensure compliance with health and quality standards Requirements and skills  Proven experience as a Guest Relations Officer  Familiarity with hospitality industry standards  Proficiency in English; knowledge of additional languages is a plus  Computer literacy  A customer-oriented and professional attitude  An outgoing personality  Outstanding communication abilities  Excellent organizational and time-management skills  Hotel Hospitality Management is preferred