Greet customers warmly and assist with ticketing, seating, and queries.
Operate POS systems for ticket and food/beverage sales.
Serve snacks and beverages at the concession counter as per hygiene and safety standards.
Ensure cinema halls are clean, tidy, and ready for the next show (including seat checks and cleaning).
Guide guests to their seats and manage crowd movement during showtimes.
Handle guest concerns and escalate issues to supervisors if necessary.
Follow safety protocols, including fire evacuation procedures and first aid (as trained).
Support promotional activities or events happening within the cinema premises.
Maintain stock and report any shortages or maintenance issues.