Operations Management:
Oversee day-to-day restaurant operations to ensure smooth functioning.
Maintain cleanliness, hygiene, and safety standards in compliance with regulations.
Ensure proper inventory management, ordering, and stock control.
Customer Service:
Ensure excellent customer service and handle guest complaints promptly.
Monitor dining experience and ensure customer satisfaction.
Build positive relationships with customers to encourage repeat business.
Staff Management:
Recruit, train, schedule, and supervise restaurant staff.
Motivate and lead the team to achieve performance targets.
Conduct performance reviews and provide coaching for improvement.
Financial Management:
Monitor sales performance, budgets, and expenses.
Implement cost-control measures to optimize profitability.
Prepare daily/weekly/monthly reports on operations, revenue, and expenses.
Compliance & Standards:
Ensure compliance with health, safety, and sanitation regulations.
Maintain brand standards in food presentation, service, and ambiance.
Handle licenses, permits, and audits as required.
Marketing & Promotion:
Work with marketing teams to implement promotions, campaigns, and events.
Monitor customer feedback and online reviews, taking corrective actions.
Bachelor’s degree / Diploma in Hospitality Management or related field.
Proven work experience as a Restaurant Manager or in a supervisory role in F&B.
Strong leadership, communication, and organizational skills.
Good knowledge of restaurant operations, food safety, and hygiene standards.
Ability to work under pressure and handle multiple tasks.
Proficiency in MS Office and POS systems.
Customer-centric mindset
Strong decision-making skills
Team leadership and staff development
Problem-solving and conflict resolution
Financial acumen