Supervise and coordinate activities of dining room personnel
Ensure consistent high-level service and customer satisfaction
Manage staff schedules and handle operational logistics
Liaise between the kitchen and service areas to ensure smooth operations
Address and resolve guest complaints and concerns promptly
Maintain inventory and report needs for supplies and equipment
Train new employees and conduct regular staff meetings
Implement and monitor health and safety protocols
High school diploma or equivalent
Minimum 1 years of experience in a supervisory role in F&B service
Strong understanding of hospitality service standards
Excellent communication and leadership skills
Ability to manage stressful situations and resolve conflicts
Detail-oriented with a focus on customer satisfaction
Leadership
Customer Service
Staff Coordination
Conflict Resolution
Inventory Management
Health and Safety Standards
Communication
Team Training