Greet guests courteously and guide them to their tables.
Present menus and assist guests with food and beverage selections.
Serve food and beverages efficiently, following service standards.
Ensure tables, cutlery, and glassware are clean and set up properly.
Refill water, beverages, and attend to guest requests promptly.
Maintain cleanliness and hygiene of dining areas.
Coordinate with kitchen staff to ensure timely service.
Follow all safety and hygiene protocols as per company standards.
Requirements:
Minimum 0–2 years of experience in F&B service (freshers can apply).
Good communication skills and a pleasant personality.
Knowledge of basic food & beverage service etiquette.
Ability to work in a fast-paced environment.
Flexibility to work shifts, weekends, and holidays.
Position: Captain
Department: Food & Beverage Service
Reports to: Restaurant Manager
Responsibilities:
Supervise and coordinate the activities of stewards and service staff.
Allocate tables and sections to team members.
Ensure guest orders are taken accurately and served promptly.
Monitor service quality and address guest feedback or complaints.
Train and guide new service staff on menu knowledge and service standards.
Maintain records of table reservations, guest preferences, and special occasions.
Coordinate with kitchen and bar staff for smooth operations.
Ensure compliance with hygiene, safety, and company policies.
Requirements:
Minimum 2–4 years of experience in a similar role.
Strong leadership, interpersonal, and communication skills.
Excellent knowledge of food & beverage service.
Problem-solving and customer-handling abilities.
Ability to manage staff and handle busy service hours.