Guest Service: Greet and welcome guests, ensuring a high level of customer satisfaction. Address any guest concerns or complaints promptly and professionally.
• Staff Management: Supervise and coordinate the activities of the dining room staff, including servers, bussers, and hosts. Provide training and support to ensure high standards of service.
• Order Management: Take and relay food and beverage orders accurately. Ensure timely delivery of orders and monitor the quality of food and beverages served.
• Table Management: Oversee table assignments and reservations to optimize seating and service efficiency. Ensure tables are set up correctly and maintained throughout service.
• Communication: Liaise between the kitchen and dining room staff to ensure smooth operations. Communicate any special requests or dietary restrictions to the kitchen.
• Sales and Upselling: Promote menu items and specials to enhance guest experience and increase sales. Provide recommendations based on guest preferences.
• Cleanliness and Safety: Ensure the dining area is clean, organized, and complies with health and safety regulations. Conduct regular inspections and address any issues promptly.
• Reporting: Maintain accurate records of daily operations, including guest feedback, sales, and inventory. Report any issues or incidents to the Restaurant Manager. Qualifications:
• Previous experience in a supervisory role within the hospitality industry.
• Strong leadership and interpersonal skills.
• Excellent communication and customer service abilities.
• Ability to work in a fast-paced environment and handle stressful situations.
• Knowledge of food and beverage service standards.
• High school diploma or equivalent; additional hospitality training or certification is a plus.