The Restaurant Captain is responsible for supervising restaurant service operations to ensure guests receive excellent dining experiences. The role involves coordinating between the service team, kitchen staff, and management to maintain high standards of food quality, service, and cleanliness.
Guest Service
Greet guests warmly and ensure courteous, prompt, and professional service.
Assist guests with menu selection, special requests, and table reservations.
Handle guest complaints or feedback politely and report major issues to the manager.
Ensure tables are set correctly and the dining area is neat and welcoming.
Team Supervision
Supervise and guide waiters, stewards, and busboys during service.
Allocate tables and duties to team members efficiently.
Conduct briefing sessions before service to communicate menu changes, specials, or promotions.
Monitor grooming, behavior, and performance of service staff.
Operational Duties
Coordinate with the kitchen and bar to ensure timely food and beverage delivery.
Check that orders are served correctly and promptly.
Ensure all billing, table turnover, and closing procedures are completed accurately.
Maintain stock of linen, cutlery, crockery, and glassware.
Compliance and Cleanliness
Ensure hygiene, safety, and sanitation standards are maintained.
Follow company SOPs, fire safety, and food handling policies.
Maintain records of breakages, wastage, and inventory.
Diploma or Degree in Hotel Management / Hospitality.
2–4 years of experience in restaurant or F&B service, including 1 year in a supervisory role.
Good knowledge of food, beverages, and service etiquette.
Fluency in English and local language.
Excellent communication and interpersonal skills.
Strong leadership and team coordination.
Attention to detail and customer service orientation.
Problem-solving and conflict-handling ability.
Smart grooming and pleasant personality.
Flexible to work in shifts, weekends, and holidays.
Standing and moving for long hours in a busy restaurant environment.