1. espond to customer inquiries: Handle customer calls, emails, and chats.
2. Resolve customer complaints: Investigate and resolve customer issues.
3. Provide product information: Answer questions about products or services.
4. Maintain customer records: Update customer information and interaction history.
5. Meet customer service targets: Ensure high customer satisfaction.
Required Skills:
1. Excellent communication: Strong verbal and written skills.
2. Problem-solving: Ability to resolve complex issues.
3. Customer focus: Empathy and patience with customers.
4. Product knowledge: Understanding of products or services.