Position Summary: We are seeking a dynamic and motivated *Community Operation Specialist* to join our team. In this role, you will connect with potential riders, provide them with detailed product information, address their concerns, and ensure a seamless experience. Your efforts will play a crucial role in building trust and maintaining a high level of engagement with riders.
Key Responsibilities:
1. Outbound Calling:
○ Make proactive outbound calls to potential riders to introduce and explain our product offerings.
○ Effectively communicate the benefits and features of the product to encourage rider sign-ups.
2. Customer Support:
○ Respond promptly to rider inquiries and resolve issues efficiently to ensure satisfaction.
○ Maintain a positive and professional attitude when addressing rider concerns.
3. Lead Management and Follow-Up:
○ Follow up on leads to nurture relationships and convert potential riders into active users.
○ Build and sustain strong relationships to maintain engagement and loyalty.
4. Target Achievement:
○ Meet and exceed daily, weekly, and monthly call and sales targets.
○ Consistently strive to improve performance metrics and contribute to team goals.
Qualifications and Skills:
● Proven experience in customer service, telecalling, or sales.
● Strong communication and interpersonal skills.
● Ability to handle inquiries and resolve issues with empathy and efficiency.
● Goal-oriented mindset with the ability to work under pressure.
● A proactive and self-motivated approach to work.
● Language Preference - Hindi + Any South Indian Language
Why Join Us?
● Opportunity to work with a dynamic and supportive team.
● Competitive salary with performance-based incentives.
● Growth and learning opportunities in a fast-paced environment.