Position Title: Customer Support (Outbound Sales)
Experience Required: 0 to 3 Years
Shift:Day Shifts
Key Responsibilities
Outbound Sales & Lead Generation:
Initiate outbound calls to travel agents to generate sales leads for Etrav's offerings (Flight, Hotel, & Holidays).
Actively cold call business owners and utilize referrals, direct mail, email, and networking to develop a database of qualified leads.
Sales and Quoting:
Listen to customer (travel agent) requirements and present product/service information appropriately to close the sale.
Ensure that price quotes are sent promptly to all qualified leads.
Follow-up and Payment:
Conduct timely follow-ups with travel agents after quotes have been sent.
Manage payment follow-ups and ensure all payments are secured before the travel dates.
Client Relationship Management:
Source and develop strong client relationships and referrals.
Maintain the customer database by inputting customer profiles, updates, and preparing monthly reports.
Team & Knowledge:
Attend all team meetings and actively share best practices with colleagues.
Demonstrate or gain working knowledge of the travel industry (an added advantage).