Job description
Job typically involves using the telephone to communicate with candidates, employees, and other stakeholders to support recruitment, employee relations, and other HR functions. Responsibilities include making outbound calls to introduce job opportunities, conducting preliminary screenings, scheduling interviews, and handling inbound calls related to HR inquiries.
Key responsibilities
Skill & Experience
Excellent verbal communication and active listening skills are crucial for interacting with candidates and conveying information effectively.
The ability to persuade candidates to consider opportunities and negotiate terms is important, especially for outbound roles.
A solid understanding of marketing principles, including branding, content creation, and digital marketing, is crucial for building a strong employer brand and attracting potential candidates.
Telecallers need to address candidate queries, resolve issues, and offer solutions that benefit both the candidate and the company.
Maintaining a positive and professional attitude while interacting with candidates is essential.
Accurate and efficient data entry is needed to update candidate information and maintain databases.
Telecallers need to manage their time effectively to handle a high volume of calls and meet targets.
Familiarity with CRM software is often required for managing candidate interactions and tracking progress.