A telecaller job description includes making outbound calls to promote products or services, generating leads, and handling inbound calls from customers for inquiries or support. Responsibilities also involve resolving complaints, maintaining customer databases, and following up with clients to ensure satisfaction and close sales.
Key responsibilities
Outbound calls: Make calls to prospective and existing customers to promote products or services, gather information, and generate leads.
Inbound calls: Handle incoming calls from customers to answer questions, provide information, and resolve complaints.
Sales: Persuade customers to purchase products or services, schedule appointments, and close sales deals.
Customer relationship management: Maintain accurate records of all customer interactions and update customer databases with new information.