The Telemarketing Assistant Manager supports the Telemarketing Manager in overseeing daily operations, ensuring the team meets sales targets, and maintaining high-quality customer interactions. This role involves strategizing telemarketing campaigns, training staff, and analyzing performance metrics to drive continuous improvement.
Team Leadership: Supervise telemarketing representatives, providing guidance and support to achieve individual and team goals.
Campaign Management: Assist in developing and implementing effective telemarketing strategies to maximize lead generation and sales.
Performance Monitoring: Track call metrics, evaluate team performance, and provide constructive feedback for improvement.
Training & Development: Conduct training sessions to enhance team skills and ensure adherence to company standards.
Compliance Assurance: Ensure all telemarketing activities comply with relevant laws, regulations, and company policies.
Reporting: Prepare regular reports on team performance, campaign effectiveness, and other key metrics for senior management.studentemployment.uic.edu+10Manatal+10Teal+10https://callin