Job Description
Designation- Team Leader
Responsibilities:
Lead a team of loan officers or telecallers to achieve targets for loan lead generation, sales, or customer service.
Monitor team performance and provide coaching or training to improve productivity and efficiency.
Ensure team adheres to loan policies, procedures, and regulatory requirements.
Manage daily operations and workflow of the team.
Report to management on team performance and suggest improvements.
Requirements:
Experience in loan processing, sales, or customer service in a financial institution.
Leadership skills with ability to motivate and manage a team.
Understanding of loan products, processes, and regulatory guidelines.
Skills:
Strong communication and interpersonal skills.
Analytical and problem-solving abilities.
Ability to meet targets and manage team performance.