Call Handling:
Answer and manage incoming calls professionally, addressing queries and concerns effectively.
Make outbound calls to clients, customers, as required.
Scheduling and Coordination:
Schedule and confirm appointments or meetings as per client and team availability.
Coordinate with various departments to ensure timely resolution of queries and issues raised during calls.
Documentation and Reporting:
Maintain accurate and up-to-date call logs, ensuring all necessary details are recorded.
Prepare and share periodic reports on call trends, issue resolutions, and appointment statuses.
Customer Support:
Serve as the first point of contact for clients, providing exceptional service and ensuring their concerns are addressed promptly.
Escalate unresolved issues to the appropriate team or department.
Administrative Support:
Manage databases related to client and call information.
Assist in updating contact directories and other relevant documentation.