Sales and Prospecting:
Identifying potential customers through various methods (e.g., cold calling, referrals, online platforms).
Promoting and selling credit card products to individuals and businesses.
Achieving and exceeding monthly/quarterly sales targets.
Customer Service and Relationship Building:
Providing excellent customer service and answering customer questions.
Building and maintaining strong relationships with both existing and new customers.
Addressing customer concerns and resolving issues in a timely manner.
Application Processing and Onboarding:
Completing and processing credit card applications accurately and efficiently.
Following up with customers to ensure smooth onboarding and card activation.
Product Knowledge and Continuous Learning:
Maintaining strong knowledge of credit card products, features, and benefits.
Staying updated on ongoing promotions and changes in product features.
Undertaking training on the company's products and services.
Teamwork and Collaboration:
Participating in teamwork and collaborating with other departments.
Sharing knowledge and best practices within the team.
Other Responsibilities:
Providing post-sales service and support to ensure customer satisfaction.
May involve cross-selling other financial products and services (e.g., insurance, loans).
May be involved in developing and implementing sales strategies.
Skills:
Communication and Interpersonal Skills: Excellent verbal and written communication skills are essential for explaining product features and building rapport with customers.
Persuasion and Influence: Ability to persuade customers to choose a credit card based on their needs and benefits.
Sales and Negotiation Skills: Strong sales skills, including the ability to negotiate pricing and contracts.
Time Management: Ability to prioritize tasks and meet deadlines.
Customer Service Skills: Empathy, patience, and the ability to handle customer inquiries and complaints effectively.
Problem-Solving and Decision-Making: Ability to analyze customer needs and provide solutions.
Teamwork and Collaboration: Ability to work effectively with other team members and departments.
Proactive and Goal-Oriented: A proactive approach to sales and a strong focus on achieving goals.
Knowledge of Financial Products and Services: Understanding of credit card products, financial concepts, and regulatory requirements.
Computer Literacy: Proficiency in using CRM systems and other relevant software