Make outbound calls to potential buyers generated through online portals, social media, and company campaigns.
Handle inbound calls and inquiries professionally.
Explain project details (location, price, amenities, approvals, payment plans) clearly and confidently.
Identify customer needs and match them with suitable property options.
Qualify leads based on budget, location preference, and buying timeline.
Maintain a strong follow-up routine with warm leads to convert them into site visits.
Update lead status regularly in CRM / Excel sheets.
Provide virtual project explanations through calls, WhatsApp, emails, and online brochures.
Share property pictures, videos, location maps, and pricing sheets with customers.
Fix site visits for the sales team and coordinate timings with clients.
Send reminders to ensure customers attend the site visit.
Inform the sales team about daily appointments and follow-up tasks.
Build good rapport with clients and maintain trust through regular communication.
Resolve basic queries politely and immediately escalate complex issues to senior sales staff.
Maintain a positive customer experience from inquiry to booking.