A Telesales Representative, also known as a Telemarketer, is responsible for generating sales and building relationships with customers over the phone. They contact potential and existing customers to inform them about products, services, and offers, often using scripts and persuasive techniques to close deals.
Key Responsibilities:
Generating Leads: Actively contacting potential customers to introduce products or services.
Making Sales: Closing deals, upselling, and cross-selling products or services.
Customer Service: Handling inquiries, resolving complaints, and providing technical support.