Job Title: Customer Support Executive – Airline Process
📍 Location: Turbhe (Navi Mumbai)
💼 Employment Type: Full-Time
💰 Salary: ₹28,500 CTC | ₹24,000 In-Hand
🕒 Shift Timing:
👨 Male Candidates: Rotational Shifts (24x7)
👩 Female Candidates: Day Shifts (Any 9 hours till 8 PM)
📆 Weekly Off: 1 Rotational Off
📈 Experience: Minimum 6 Months in Customer Service
🧩 About the Role:
Join our vibrant and fast-growing Airline Customer Support Team and become the voice of a leading airline brand! You’ll assist customers via calls, chats, and emails, ensuring a smooth and satisfying travel experience.
🔑 Key Responsibilities:
📞 Handle customer queries and complaints through voice, chat, and email
📲 Manage inbound and outbound customer interactions professionally
🧾 Provide accurate details on flight bookings, schedules, policies, and more
🚨 Resolve complaints effectively and escalate complex cases when required
📋 Perform back-office operations such as documentation and follow-ups
🌟 Ensure high levels of customer satisfaction and service quality