Outbound Calls:
Proactively contact potential customers to introduce products or services, explain benefits, and generate interest.
Inbound Calls:
Handle incoming calls from existing or potential customers to answer questions, resolve complaints, and provide support.
Lead Generation:
Identify potential leads and follow up with them to schedule appointments or convert interest into sales.
Customer Interaction:
Maintain customer information and interaction details in CRM (Customer Relationship Management) systems.
Sales Support:
Follow scripts and guidelines to ensure consistent messaging and to persuade customers to make purchases or schedule appointments.
Information Gathering:
Collect valuable feedback from customer interactions to improve products and services.