Key Responsibilities:
Making outbound calls:
This involves contacting potential customers to introduce products, services, or offers, and to generate interest.
Handling inbound calls:
Answering customer inquiries, providing information, and addressing concerns or complaints.
Explaining products/services:
Clearly communicating the features, benefits, and pricing of products or services to customers.
Generating leads and sales:
Persuading customers to make purchases or schedule appointments, and following up on leads to convert them into sales.
Maintaining records:
Accurately logging call details, updating customer information, and generating reports on sales activity.
Resolving customer issues:
Addressing and resolving customer complaints, providing solutions, and ensuring customer satisfaction.
Meeting targets:
Achieving daily or weekly call targets, sales quotas, or other performance goals.
Staying updated:
Maintaining knowledge of products, services, and industry trends, as well as company policies and procedures.
Essential Skills:
Communication skills:
Excellent verbal and written communication skills are essential for conveying information clearly and persuasively.
Sales skills:
The ability to generate interest, handle objections, and close sales is crucial.
Customer service skills:
Empathy, patience, and a customer-focused approach are important for building rapport and resolving issues.
Time management:
Effectively managing call volumes, prioritizing tasks, and meeting deadlines.
Computer skills:
Proficiency in using CRM software and other relevant computer applications.
Adaptability:
The ability to adjust communication style and approach based on different customer needs and situations.
Persuasion and negotiation:
Telecallers need to influence customer decisions and handle objections effectively