Key Responsibilities
Sales & Lead Generation:
Make outbound calls to prospects to explain products or services, generate interest, and convert them into customers.
Customer Service:
Handle inbound calls to address customer inquiries, resolve complaints, and provide solutions.
Data Management:
Maintain accurate records of customer interactions, update customer databases, and generate reports on sales and activities.
Follow-up:
Follow up on leads and existing customers to ensure satisfaction and to encourage repeat business.
Compliance:
Adhere to telecalling scripts and company policies, while also staying informed about product knowledge and industry trends.
Market Research:
Conduct market research to understand customer needs and trends, which can help improve offerings.
Essential Skills & Qualifications
Communication Skills:
Excellent verbal and written communication skills are vital for engaging customers effectively.
Persuasion:
The ability to persuade customers and handle objections confidently to drive sales.
Active Listening:
Paying close attention to customer concerns to build trust and provide appropriate solutions.
Patience & Professionalism:
The ability to remain calm and professional, especially when dealing with rejections or stressful situations.
Technical Proficiency:
Basic computer skills and familiarity with CRM software and telephone systems are beneficial.
Goal-Oriented:
A strong desire and ability to meet or exceed daily/weekly call targets and sales goals.