A job description for a telecaller involves both outbound and inbound calls to engage customers, explain products, and handle inquiries.
Key responsibilities
Outbound calling: Make calls to potential or existing customers to promote products, generate leads, and follow up on opportunities.
Inbound calling: Answer customer calls to provide information, resolve issues, and handle complaints professionally.
Sales and order processing: Persuade customers to make purchases and process orders and payments over the phone.
Record-keeping: Maintain accurate records of customer interactions, transactions, and data in a CRM system.
Customer service: Build rapport with customers, understand their needs, and provide solutions to their queries and complaints.
Required skills and qualifications
Communication: Excellent verbal communication and interpersonal skills are crucial.
Persuasion: Ability to effectively persuade customers to make purchases or take desired actions.
Problem-solving: Capability to resolve customer complaints and provide appropriate solutions.
Computer literacy: Basic computer skills and data entry abilities are needed to manage call records .
Experience: Previous experience as a telecaller, telemarketer, or in a similar role is often preferred