Core Responsibilities
•	Attend to customer inquiries received through calls, digital ads, and online campaigns.
•	Educate potential customers about Plyneer’s products (Plywood, Laminates, MDF, Veneers) and recommend suitable options based on their needs.
•	Capture and update customer details, inquiries, and interactions in Zoho CRM.
•	Guide customers to visit Plyneer’s Head Office, Warehouse, or IBO outlets for a closer product experience.
•	Coordinate with the sales team to ensure timely follow-ups and seamless customer service.
•	Maintain positive customer relationships to build trust, repeat visits, and referrals.
•	Support the marketing team in executing campaigns and promotions to maximize the impact of leads.
•	Act as a brand representative, ensuring professionalism and consistency in every customer interaction.