Key Responsibilities
Outbound Calls: Initiate calls to potential customers to introduce and promote the company’s products or services.
Inbound Calls: Handle incoming customer queries, resolve issues, and provide accurate information.
Customer Engagement: Build rapport with customers to understand their needs and suggest appropriate solutions.
Data Management: Accurately record details of calls, including customer feedback and follow-up requirements, in the CRM system.
Target Achievement: Meet or exceed daily, weekly, and monthly targets for sales, lead generation, or customer interactions.
Collaboration: Work closely with the sales and marketing teams to align strategies and improve campaign effectiveness.
Required Skills & Qualifications
Communication: Strong verbal communication skills in Telugu; basic proficiency in English.
Computer Literacy: Basic knowledge of MS Office and CRM tools.
Customer Service: Ability to handle customer inquiries and resolve issues effectively.
Sales Orientation: Goal-oriented with a focus on meeting targets.
Teamwork: Ability to work collaboratively in a team environment.