About the Role
Fine Acers is hiring a Customer Care Executive who can deliver exceptional service, build strong client relationships, and play a pivotal role in creating memorable customer experiences. This role is ideal for someone who thrives on meaningful conversations, understands high-touch service, and can convert interest into trust — and trust into action. You’ll be the voice of Fine Acers, helping shape how customers perceive our brand and offerings.
Key Responsibilities
Serveas the first point of contact for prospective and existing customers, primarily via phone calls.
Engage inbound leads and initiate outbound calls to promote Fine Acers’ loyalty programs and offerings.
Convert interest into action — with a focus on repeat purchases, upsells, and long-term customer relationships.
Educate customers about the value and exclusivity of Fine Acers offerings and lifestyle experiences.
Maintain detailed call logs, track lead stages, and update the CRM with relevant insights.
Meetandexceed weekly and monthly conversion and loyalty sales targets.
Provide customer feedback to internal teams to help improve offerings, communication, and experiences.
Assist in the optimization of calling scripts and engagement flows based on customer response patterns.
What We’re Looking For
1–3years of experience in customer service, inside sales, or telemarketing with a strong sales orientation.
Proven ability to convert leads, handle objections, and close conversations with outcomes.
Excellent verbal communication in English (additional languages are a plus).
Comfort with CRM tools, call tracking systems, and structured follow-ups.
Empathyfor the customer, but a drive for results.
Ability to operate in a fast-moving, early-stage company where processes are still evolving.
Background in luxury, real estate, travel, hospitality, or lifestyle products is a strong advantage