Make outbound calls to prospective and existing customers to promote FMCG products.
Handle inbound customer queries, understand their needs, and recommend appropriate products.
Generate leads and follow up on sales opportunities.
Maintain and update customer databases (CRM systems).
Upsell and cross-sell products based on customer buying patterns.
Achieve daily, weekly, and monthly sales targets and KPIs.
Process orders and ensure timely coordination with the logistics/dispatch team.
Handle customer complaints professionally and escalate when necessary.
Gather market intelligence and feedback on competitors and products.
Work closely with field sales teams and support marketing campaigns.