An e-commerce telecaller job involves using the telephone to promote products or services, generate sales, and provide customer support for an online retail business. Key responsibilities include making outbound calls to potential and existing customers, handling inbound inquiries, explaining product features, following up on leads, and maintaining customer records. Effective communication, strong sales skills, and the ability to handle objections are crucial for success in this role.
Key Responsibilities:
Outbound Calling:
Making calls to potential and existing customers to promote products, services, or special offers.
Inbound Handling:
Answering customer calls, addressing inquiries, and providing support related to orders, products, or services.
Sales Generation:
Explaining product features, benefits, and pricing, and persuading customers to make purchases or schedule appointments.
Lead Management:
Following up on leads and existing customers to nurture relationships and drive conversions.
Customer Relationship Management:
Building rapport, addressing concerns, and ensuring customer satisfaction.
Record Keeping:
Maintaining accurate call logs, updating customer records, and documenting interactions.
Sales Target Achievement:
Meeting or exceeding sales targets and contributing to overall team performance.
Product Knowledge:
Staying up-to-date on product information, features, and pricing.
Complaint Resolution:
Handling customer complaints professionally and efficiently, seeking solutions and escalating when necessary.
Market Research:
Gathering feedback from customers about products, services, and the overall customer experience.