Outbound Calling: Making a high volume of calls to potential customers to introduce products or services and generate interest.
Inbound Handling: Answering incoming calls from customers and providing information, resolving issues, and closing sales.
Needs Assessment: Identifying customer needs and tailoring sales pitches to match those needs.
Product Knowledge: Maintaining a thorough understanding of the company's products and services to effectively communicate their value.
Sales Closing: Guiding customers through the sales process, addressing concerns, and securing sales.
Lead Generation: Creating and qualifying leads for the outside sales team.
Customer Relationship Management: Building and maintaining positive relationships with customers to encourage repeat business and referrals.