Make outbound calls to Meesho customers regarding overdue payments under the "Pay Later" scheme.
Clearly explain the pending amount, due dates, and available repayment options.
Persuade customers to make timely payments while maintaining professionalism.
Handle customer queries related to outstanding balances with patience and clarity.
Update call outcomes and payment commitments accurately in the system.
Follow compliance, company policies, and RBI guidelines during all conversations.
Escalate unresolved cases to the senior team/manager when required.