Telecalling Roles and Responsibilities
Reach out to potential and existing customers through calls to generate leads and promote products or services.
Explain features, answer queries, and guide customers with accurate information.
Build rapport, resolve complaints, and ensure a positive experience.
Follow up regularly to maintain relationships and encourage upselling.
Record interactions, update CRM, and report on call outcomes.
Achieve daily and monthly targets while supporting the sales team.
Follow company policies, maintain professionalism, and protect customer data.