Candidates should be ready making outbound calls to sell products or services, handling inbound inquiries, and building customer relationships over the phone. Key responsibilities include achieving sales targets, accurately recording customer interactions in a CRM, providing product information, and following up on leads. This role requires strong communication, persuasion, and problem-solving skills to convert prospects into customers and ensure customer satisfaction.
Core responsibilities
Sales and lead generation: Make outbound calls to potential and existing customers, promote products and services, and convert leads into sales.
Customer engagement: Handle incoming calls, answer customer questions, and provide information on products and services.
Relationship management: Build and maintain positive client relationships, handle complaints, and address customer needs to encourage repeat business.
Data management: Maintain accurate records of customer interactions, transactions, and information in a CRM system.
Target achievement: Meet daily, weekly, and monthly sales targets and call volume goals.
Essential skills and qualifications
Communication: Excellent verbal communication, persuasion, and negotiation skills are critical.
Interpersonal skills: Ability to build rapport, handle rejection, and remain calm and positive.
Product knowledge: Must have a thorough understanding of the products and services being offered.
Problem-solving: Ability to handle customer inquiries, troubleshooting, and complaints effectively.
Tech proficiency: Familiarity with CRM software and other sales technologies is often required.
Education: A high school diploma is often the minimum requirement, though a bachelor's degree can be beneficial.
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