Outbound and Inbound Calls: Telecallers make outbound calls to potential customers and handle inbound calls from existing clients, addressing their queries and providing information about products or services.
2
Lead Generation: They identify and generate leads by reaching out to prospective clients, aiming to convert them into sales.
2
Customer Engagement: Building rapport with customers is essential. Telecallers must understand customer needs and suggest appropriate solutions, ensuring a positive customer experience.
2
Data Management: Accurately recording details of calls, customer feedback, and follow-up requirements in the CRM system is crucial for tracking interactions and improving service.
1
Sales Targets: Telecallers are often required to meet or exceed daily, weekly, and monthly sales targets, contributing to the overall growth of the company.