Telecaller Job Profile
Job Title: Telecaller / Customer Care Executive
Job Summary:
A Telecaller is responsible for reaching out to potential or existing customers over the phone to generate sales, provide information, or resolve queries. The role requires good communication skills, patience, and the ability to handle customer interactions professionally.
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Key Responsibilities:
Make outbound calls to prospective customers and explain products/services.
Handle inbound calls, respond to customer queries, and provide accurate information.
Maintain customer database and update records in the CRM.
Generate leads and follow up with potential clients.
Achieve daily/weekly/monthly call and sales targets.
Build positive relationships with customers to ensure repeat business.
Resolve complaints or escalate them to the concerned department.
Share feedback with the team to improve processes and customer satisfaction.
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Required Skills & Competencies:
Excellent verbal communication in Hindi/English (or local language as required).
Active listening and persuasive speaking skills.
Basic computer knowledge (MS Office, CRM software).
Ability to handle pressure and meet sales targets.
Positive attitude, patience, and problem-solving skills.
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Qualification & Experience:
Minimum 12th pass or Graduate (any stream).
Prior experience in telecalling, telesales, or customer service is preferred but not mandatory.
Freshers with good communication skills are also welcome.