Responsibilities:
Making outbound calls: Contacting potential customers to promote products or services, gather information, or follow up on leads.
Answering inbound calls: Providing support, addressing inquiries, and resolving customer issues.
Generating sales leads: Identifying and qualifying potential customers for the sales team.
Following up with prospects: Maintaining contact with potential customers to nurture relationships and drive sales.
Resolving customer complaints: Addressing customer concerns professionally and efficiently.
Educating customers: Providing detailed information about products, services, and pricing.
Maintaining accurate records: Documenting call details and customer interactions in a CRM system.
Adhering to scripts: Following communication scripts and guidelines for consistency and professionalism.
Meeting sales goals: Contributing to individual and team sales targets.