रिलेशनशिप मैनेजर

Job Location : Hyderabad

Designation: Relationship Manager .

Reporting To: Customer Service Manager - Assisted Services

About Us:

Matrimony.com Ltd is one of India’s largest consumer internet companies and the most trusted matrimony brand in the world with a strength of over 3500 associates in India and abroad. We are India's first consumer Internet Company to get listed with market capitalization of more than Rs.2000 Crores. 

matrimony.com provides both matchmaking and marriage related services through websites, mobile sites and mobile applications and is also complemented by 130+ company owned retail outlets. Its flagship products are Bharat Matrimony, Community Matrimony and Elite Matrimony in the matchmaking business, with over 5 million active members availing our services. With a strong leadership in matchmaking, matrimony.com has been expanding into highly unorganized $ 55 billion marriage services Industry. Our goal is to build a billion dollar revenue company as a long lasting institution with a legacy for the generations to come. Our offerings in the marriage services business are matrimonybazaar.com and mandap.com

Role Overview:

The Telesales & Service Associate of Bharat Matrimony sells paid memberships over phone to clients who are looking for matrimony alliances. The job is to reach out to various customers over phone, explain them the product & features and deliver value to the customers.

Department Overview - 

Assisted Services is a personalized matchmaking service offering assistance to busy professionals or people who need assistance in their partner search. We have efficient Relationship Managers who find joy and pride in helping our members find their soul mates.

The Relationship Manager/ Senior Relationship Manager is responsible for understanding customer requirements, meeting service metrics guidelines, retaining customers, converting prospects and assisting them in finding suitable partners.

• Understanding the customer requirement accurately.

• Helping customer find suitable profiles keeping in mind their requirements. 

• Delivering quality service to paid members and working closely to maintain a good rapport with them.

• Searching, screening, short listing, establishing contact, initiating meeting between members and creating success stories.

• Managing a set portfolio of customers with robust follow up.

• Excellent verbal & written communication, fluency in the regional language, pro-activeness, listening skills, service orientation, Integrity.

• Punctuality & Presentation skills

• Emotional quotient, Persuasion Skills.

• Ability to read/interact to understand the client requirements.

• Graduate in any specialization with a minimum of 1 year experience in directly interfacing with the Customer. 

• Experience in Personalized service would be an added advantage.

Role Overview : The Relationship Manager/ Senior Relationship Manager is responsible for understanding customer requirements, meeting service metric guidelines, retaining customers, converting prospects and assisting them in finding suitable partners.

Key Responsibilities

•Welcoming the customer on-board and creating a Member Profile.

•Understanding the member choice, expectations and identifying the uniqueness of the Member.

•Searching, screening, short listing, establishing contact, initiating meeting between members and creating success stories.

•Maintaining good rapport with the member; providing the right 'Elite' experience and delivering quality service.

•Managing a set customer portfolio with robust follow up

Skills and Competencies

•Excellent command over English language, fluency in the regional language, proactiveness, listening skills, service orientation, Integrity.

•Ability to understand the customer requirements

•Punctuality & Presentation skills

•High Emotional quotient, Persuasion Skills

•Handling HNI Sales

Education and Experience

Graduate in any specialization with a minimum of 2-5 year experience in direct interfacing with the Customer. Experience in Personalized service would be an added advantage

• इस फुल टाइम टेलीसेल्स / टेलीमार्केटिंग Job में 5 - 6+ वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।

इस रिलेशनशिप मैनेजर Job के बारे में अधिक जानकारी

1. इस रिलेशनशिप मैनेजर Job के लिए आवेदन करने के लिए पात्रता मानदंड क्या है?
   Ans: उम्मीदवार ग्रेजुएट होना चाहिए और उसके पास 5 - 6+ वर्षो का अनुभव होना चाहिए।
2. मैं इस Job की रोल के लिए कितने वेतन की उम्मीद कर सकता हूं?
   Ans: आप ₹18000 - ₹25000 प्रति महीने + इन्सेन्टिव के वेतन की उम्मीद कर सकते हैं जो आपके इंटरव्यू पर निर्भर करता है। यह हैदराबाद में एक फुल टाइम Job है।
3. इस रिलेशनशिप मैनेजर Job के लिए कितने कार्य दिवस हैं?
   Ans: इस रिलेशनशिप मैनेजर Job के लिए कार्य दिवस 6 दिन का होगा।
4. क्या इस रिलेशनशिप मैनेजर Job के लिए आवेदन करते समय या इस Job को ज्वाइन करने के बाद कोई शुल्क भी लागू होता है?
   Ans: नहीं, इस रिलेशनशिप मैनेजर Job के लिए आवेदन करते समय या इस Job को ज्वाइन करने के बाद कोई भी शुल्क नहीं लगता है !
5. क्या यह रिलेशनशिप मैनेजर Job घर से किया जा सकता है?
   Ans: नहीं, यह Job घर से ऑनलाइन नहीं किया जा सकता है।
6. इस रिलेशनशिप मैनेजर Job के लिए कितनी रिक्तियां हैं?
   Ans: TELUGU MATRIMONY में तत्काल रिलेशनशिप मैनेजर के लिए 10 रिक्तियां हैं!
7. इस रिलेशनशिप मैनेजर Job के लिए कौन आवेदन कर सकता है?
   Ans: पुरुष और महिला दोनों उम्मीदवार इस टेलीसेल्स / टेलीमार्केटिंग Job के लिए आवेदन कर सकते हैं।
8. इस रिलेशनशिप मैनेजर Job के लिए टाइमिंग क्या है?
   Ans: इस रिलेशनशिप मैनेजर Job में Day की शिफ्ट है।