Role and Responsibility – Relationship Manager
● Act as relationship manager for the Paid customers of NoBroker.
● Build sustainable relationships and trust with customer accounts through open and interactive
communication.
● Identify and assess customers' needs to e
ectively upsell or cross-sell relevant products or services.
● Service customer in finding the right tenant / house as per the requirement of the customer.
● Dial outbound and attend inbound calls of customers and leads.
● Use internal tools and methods to provide the best possible service to the customer.
● Negotiate with leads on behalf of customers.
● Keep customers up-to-date on the progress of his account.
● Follow communication procedures, guidelines and policies.
● Go extra mile to provide excellent customer service