Handle inbound and outbound calls to generate qualified leads for the sales team.
Respond promptly to customer inquiries about projects, pricing, floor plans, and amenities.
Maintain and update the CRM with accurate customer data, lead status, and follow-ups.
Schedule site visits, coordinate with sales managers, and ensure seamless customer handover.
Follow up with prospects through calls, emails, and WhatsApp until conversion or closure.
Provide project-related information and build strong rapport with potential buyers.
Support marketing campaigns by engaging with leads from digital and offline channels.
Prepare basic presales reports (lead funnel, call status, follow-up updates) for management.