An international voice process job involves handling phone-based customer interactions for companies serving overseas markets, focusing on resolving queries, providing product/service information, and ensuring customer satisfaction through inbound and outbound calls. Responsibilities include customer service, maintaining accurate records, meeting performance targets, and collaborating with teams, with a focus on strong communication skills, problem-solving, and a customer-centric approach in a fast-paced, target-driven environment.
Skills Required
Excellent Communication: Strong verbal and written communication skills in English are essential.
Customer Service Skills: A customer-centric attitude, ability to empathize, and a polite demeanor are crucial.
Problem-Solving: Good problem-solving skills to effectively address customer difficulties.
Adaptability: Ability to adapt communication style to various customer profiles.